Frequently Asked Questions

Common questions about Pure Stitch USA

How can I contact Pure Stitch USA?

You can reach us via email at info@purestitchusa.com. Our customer support team is happy to assist you Monday through Friday, 9:00 AM – 5:00 PM (EST).

Can I modify or cancel my order?

To ensure fast processing, changes or cancellations must be requested within 12 hours of placing your order. After this window, the order may already be in fulfillment and cannot be changed.

Which payment methods do you accept?

We accept all major secure payment methods: VISA, Mastercard, American Express, Apple Pay, Google Pay, and PayPal.

Do you ship worldwide?

No, we currently focus exclusively on providing the best service within the United States.

Where are products shipped from?

We ship directly from our international fulfillment centers. This allows us to provide you with the most competitive pricing and curated global trends.

How long does delivery take?

Processing takes 1–3 business days. Estimated delivery time within the US is 7–10 business days. Please note that high demand or weather may occasionally cause delays.

What if I do not receive my order?

If your order has not arrived within 35 days of the shipping date, you are eligible for a full refund. Please contact us immediately if a package appears to be lost.

How can I return an item?

Email info@purestitchusa.com to initiate a request. Please wait for approval before sending items back. Note that defective or incorrect items must be returned before a refund is issued.

What if I receive a defective or damaged item?

Contact us immediately with your order number and